ENJOY COMPLIMENTARY SHIPPING ON FULL PRICED ORDERS OF $150 OR MORE

Customer Service

Shipping & Delivery
Overnight, express or international shipping is available for an extra charge. For gift orders, a copy of the packing slip will be mailed to the billing address. You will see an estimated shipping charge before you complete the checkout process.
Privacy & Security
Information Collected:

When you visit this web site, SikaraJewelry.com may collect information in two ways - through information automatically gathered from your computer or through information you voluntarily provide at this site. As to automatically gathered information, SikaraJewelry.com collects navigational information about where visitors go on our site, how many visits are made to the site, when the site is visited and other non-personally identifiable information (for example, this can include domain type, browser version, service provider, IP address).

Voluntarily provided information is collected online if you elect to subscribe to our newsletter or open a customer account to complete a transaction. Whenever either of these requests are made, we will collect your name, e-mail address, mailing address, company and phone number, as well as any specific comments or questions that you provide. We also offer general "contact us" features on this Web site, in which you will be asked to provide your name and e-mail address.

Use of Collected Information:

The navigational information that is automatically gathered when you visit SikaraJewelry.com is used on an aggregate basis to evaluate the effectiveness of our web site, to analyze trends and to administer the site. This navigational information allows us to determine such things as which areas of SikaraJewelry.com are most visited and difficulties our visitors may experience in accessing our site. SikaraJewelry.com does not associate any navigational information with individual users.

The information you provide is used by SikaraJewelry.com to provide you with the information you request and to advise you of news related to Sikara & Co. If at any time you would like to stop receiving "E-mail Alerts," please follow the removal instructions located at the bottom of each "E-mail Alert" or re-visit the sign-up page for "E-mail Alerts" and select the "no" option.

SikaraJewelry.com does not sell, rent or trade the information you voluntarily provide to us on this Web site to unrelated third parties. We use third parties to help us monitor site activity, and to respond to your requests for specific information. If personally identifiable information (for example, name, address, e-mail address, telephone number) is provided to any of these third parties, we will require that such information be maintained by them in confidence.

You should also be aware that we may disclose specific information about you if necessary to do so by law or based on our good faith belief that it is necessary to conform or comply with the law or is necessary to protect the users of our Web site, the site, or the public.

Cookies:

SikaraJewelry.com uses a browser feature known as a cookie which assigns a unique identification to your computer. Cookies are typically stored on your computer’s hard drive and are used by SikaraJewelry.com to help track clicks as you go through the pages within the SikaraJewelry.com site. Cookies may also be used to determine browser plug-ins so that we may optimize your experience on our site.

Applicability of Privacy Statement:

This privacy policy statement applies only to the information collected online at SikaraJewelry.com.

Security:

SikaraJewelry.com limits access to the personal information collected at this site to employees and service providers with a valid business need for the information. Our employees are advised about the importance we place on privacy, and we hold our employees responsible for upholding our privacy standards.

Questions/Changes in Policy:

If you have questions or concerns with respect to our Privacy Policy, you may direct those questions to us at the "Contact Us" section of this site. If elements of our Privacy Policy change, we will post the policy changes in our Privacy Policy section of the site. If you are concerned about how your personal information is used, please visit our site often for this and other important announcements about SikaraJewelry.com.

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Returns & Replacements
Since it is our goal to make every Sikara customer excited about their jewelry, if you are not fully satisfied with your piece we will happily exchange it for another item from our Sikara collection.* Simply email service@sikarajewelry.com within 14 days of purchase and we'll send you the instructions for return and store credit. For your protection we recommend that you send all items via insured mail. We will ship out an alternative piece at no additional shipping. *Please note: jewelry should be in resalable condition. We do not accept returns on any sale merchandise. All sales are final.

Ordering
If you are having trouble ordering or finding the piece you want, you may call our showroom during standard business hours (US, Central Time Zone, 8am-5pm Monday- Friday.
Payment, Pricing & Promotions
While we take every measure to ensure prices published on the site are accurate and current, prices subject to change.

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Caring for Sikara Jewelry
Sikara jewelry can be cleaned using a soft jewelry polishing cloth. Avoid harsh detergents when cleaning jewelry. Never clean jewelry in bleach as chlorine bleach degrades gold jewelry. Swimming in chlorinated water should also be avoided. Items that are all silver (which do not have stones, pearls, etc.) can be washed by mixing a small amount of baking soda with lukewarm water. *Pearls, coral, and turquoise can be affected by contact with the skin, perfume, harsh detergents, and polishing creams. They should not be worn in the shower or the pool or placed in water for an extended period of time.
Availability
Many of the items are unique and often produced in limited editions. If the piece you request is out of stock, we will contact you regarding a back order or suggest a comparable piece. If an item is back-ordered, you will not be charged until it is ready for shipping. You will not be charged shipping for the back ordered items if sent separately.

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