ENJOY COMPLIMENTARY SHIPPING ON FULL PRICED ORDERS OF $150 OR MORE

Frequently Asked Questions

Ordering

Product Care

Returns

Shipping

Safety, Security & Privacy

Corporate Information

   
   

 

TO DETERMINE YOUR RING SIZE

Cut a strip of paper no wider than 1/4".
Wrap the paper snugly around your finger and mark the paper where it meets.
Measure the marked length of paper and compare it to the chart below.
Note: If your knuckle is significantly larger than the base of your finger, you should measure the knuckle as described above and pick a size somewhere in between the two.

 

   

RING SIZE CHART

Ring Size USA

Size in inches

Size in mm

Size UK

Size Europe

5

1 15/16

48

39

I

6

2 1/16

51

41

K

7

2 1/8

53

43

M

8

2 1/4

56

45

O

9

2 5/16

58

47

Q

10

2 7/16

61

49

S

11

2 9/16

64

51

U

12

2 5/8

66

53

W

Sikara & Co. rings are rounded to the nearest whole or half size. Please note that the chunky Sikara rings tend to run small, so please keep this in mind when ordering.

 

COLORS AND SIZES
Sikara & Co. jewelry is handcrafted, and as a result, sizes, colors and designs may vary slightly.

As every computer screen varies with regard to color hue, please note that there may be a slight discrepancy between the color of the actual product and what you see online.

The jewelry is bold so please consider the dimensions posted.

COLOR CHART
[Color chart coming soon]

   

Store Locator

The Store Locator is designed to help you find the closest retail store carrying Sikara, to you. Visit one of our retail partner stores or Sikara store today by clicking STORE LOCATOR.

Store Locator questions

How can I find stores that carry Sikara?
To find a list of all the locations where we are sold, or to search for a location in your area by zip code, please visit the store locator section of our website.

   

Do you have a mailing list? How do I sign up?

We would love to send you email newsletters and let you know about special events happening in your area! Sign up by entering your email address here:

Newsletter
   

Redeeming an Online Gift Certificate

To redeem an Online Gift Certificate, simply:

Shop www.sikara.com and select items you wish to purchase.

When you're ready to checkout, click "Shopping Bag."

Proceed through Checkout.

Enter your Online Gift Certificate code (codes are case sensitive) on the Payment page or the Review Your Order page and click "Apply."

When making a purchase at www.sikara.com, only one Online Gift Certificate code per order will be accepted.

   

Redeeming Promotion and Discount Codes

Steps for redeeming a Promotion or Discount Code:

  1. On either the Payment page or the Complete Your Order page in Checkout, enter the code exactly as it appears, in the field provided.
  2. Codes are case sensitive.
  3. Click "Apply."

If your discount qualifies, it will be displayed in the payment summary. Only one Promotional Discount code per order will be accepted.

 

   

Sales Tax

State laws require that we charge applicable sales tax on orders shipped to addresses in the following states:

  • Texas

We do not charge sales tax on the purchase of Gift Certificates; however, items paid for with Gift Certificates will be taxed if shipped to addresses in the states or regions mentioned above.

   

Duties and Taxes in Canada and Other International Destinations

Any order being shipped to a destination in Canada or outside the United States is subject to import duties and taxes that are levied and collected during delivery. When placing an order on www.sikara.com, you are must comply with all applicable laws and regulations. Charges for duties, taxes and the carrier's collection fee are in addition to your shipping charge and must be borne by you. You should contact your local customs office for further information if you need specific details.

   

Changing or Canceling Your Order

After you have clicked "Send My Order," your order begins to process and you cannot make any online changes to your order. Our system is designed to fill orders and get them on there way as quickly as possible.

Once you receive your order in the mail, simply return any items you do not want. Returns may be made to our online store or to a Sikara store.

Please note: Items purchased on www.sikara.com may only be returned to a Sikara retail shop. They cannot be returned to a specialty store or retail partner.

If you have any questions about your order please feel free to contact us at (512)565-9504.

   

Item Availability

In-Stock Items
Most orders for in-stock items begin the order process as soon as your online purchase is completed. Your in-stock item will be shipped once the item is located in stock, your payment is approved, and the receiving address is verified.
For example, if you order an in-stock item on Monday that leaves the warehouse in 1-2 full business days, it will leave the warehouse by end-of-day Wednesday. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address. Please note that business days are Monday-Friday, excluding federal holidays within the United States.

 

Backordered or Advanced Sale Items
Backordered or advanced sale items are items that are not yet in stock, but available for advanced purchase on our site. A backordered item you order is shipped directly to you once it is in stock. You will be notified of the status of your backordered item via e-mail. You will not be charged for any item until it is shipped to you. Expected shipment time (for example, "advanced sale: buy now for shipping in 6-8 weeks") is indicated on the product detail page.
Please note: Expected shipment times appearing on the product detail page specify when an item is expected to leave our warehouse, not when the item will arrive at its final shipping destination. After your order leaves our warehouse, delivery times vary according to the shipping method you select during checkout and the location of your shipping address.

   

Shipping Methods and Costs

Depending on the item(s) you purchase on www.sikara.com and the location to which the items will be delivered, different shipping methods will be available. We use FedEx and UPS for all shipping. Each shipping method has its own restrictions and charges that will be applied to your order.
At checkout, you will be prompted to choose a shipping method for your item(s). Shipping costs are dependent on the items in your order and the shipping method you select. Your total shipping charges will automatically compute during checkout prior to the completion of your order.
Generally, you will have the option of upgrading your shipping method for faster delivery (such as Third Day or Express service). If you choose to upgrade your shipping method, your order must be received and clear credit authorization by 12:00 p.m. (noon) CST or your order may not be processed until the following business day. Business days are Monday-Friday, excluding federal holidays within the United States.

   

Tracking Your Order

When can you track your order?

At our warehouse, tracking numbers are assigned to packages almost immediately and generally appear on our website along with your order information. However, it may take up to 48 hours or longer before the package is checked into the carrier's tracking system. That means even though your package has already shipped from our warehouse and is on its way to you, the carrier may not be able to provide any information about your package for up to 48 hours or more.

Finding Your Order Status

Check your e-mail. You were required to enter an e-mail address during Checkout. You will receive e-mails at your address keeping you up-to-date about the status of your order.

Visit the website. If you created an account, sign into Your Order History at www.sikara.com. You may view information about your most recent orders (including tracking information) as well as past orders.

If you still have questions about your order, please contact us.

How is order status different from tracking information?

The status of your order is supplied by www.sikara.com and represents what is happening with your order between the time you place it and the time it ships from our warehouse. Once your order leaves our warehouse, it is handled by a carrier such as FedEx or UPS.

They will provide tracking information until your order is delivered*. The tracking information is accessible from Your Order History on our website when it becomes available.

*Tracking information may not be available for up to 48 hours after an item is shipped from our warehouse.

   

Gift Boxes

For your shopping convenience, all items are packaged in a decorative Sikara gift box. Each purchase includes a Sikara story card describing the country of design inspiration and about our founder, Mousumi Shaw. If you would like to have your item(s) packaged in a box without the receipt, simply click on the Gift option during Checkout.

   

Return Instructions

Returns to our Online Store

At Sikara & Co., we adore our creations and hope that you will feel the same. If, for any reason, you are unhappy with your purchase (we've also experienced buyers' remorse a time or two!), you may send unworn merchandise in complete resalable condition back to us within 14 days of shipment date for an exchange or merchandise credit. Sale items cannot be returned. Shipping and Handling fees are non-refundable.

Here are the basic steps:

  1. Pack the item securely in the original package (whenever possible).
  2. Enclose the original packing list with the item. If you cannot send your packing list, please include your order number, billing name, and address with the item.
  3. All products must be unused and undamaged, in original boxes (whenever possible), and with all accessories to ensure a full credit. We reserve the right to refuse a refund request if it does not comply with this policy.
  4. For your protection, we recommend that you use UPS/Fedex or Insured US Parcel Post for your return.
    Ship Item to:
    Sikara & Co
    Attn: Returns Department
    706 Rio Grande
    Austin, TX 78701
  5. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to the warehouse.
  6. You can either choose a different piece or keep the credit on file. You are responsible for paying for any difference in the exchange.

Returns to Sikara Store

It is easy to return products purchased on www.sikara.com to our Sikara Store.

Return on Sale Items:

Please note, we do not accept returns on any sale merchandise. All sales are final.

Damaged or Defective Items

At Sikara & Co. we really care about the quality of our products. If you receive a damaged or defective item from www.sikara.com, immediately call (512)565-9504 to obtain an Return Authorization number. You will receive e-mail notifications when we have processed your return and issued an RA#. You have 14 days from the date of receiving to return the product.

We will ship out a new product as soon as we receive the damage/defective item. If it is no longer available in stock, then we will offer a refund/credit or allow an exchange for a similar item.

If you've purchased your piece at a Sikara partner retail store, please return damaged or defective merchandise to the place of purchase. The store can contact us for an exchange.

   

Secure Shopping (SSL)

We use the industry standard encryption protocol known as Secure Socket Layer (SSL) to keep your order information secure.
We have established a Secure Shopping Guarantee for every transaction that you make with www.sikara.com. Should any unauthorized charges appear on your credit card as a result of shopping with www.sikara.com, you must notify your credit card provider in accordance with its reporting rules and procedures.

   

 

Q: My piece of jewelry needs repair. What should I do?

A: In the event that your Sikara jewelry becomes damaged under reasonable circumstances we will gladly repair the piece free of charge within 60 days of the shipping date. After that, a small materials and shipping fee may apply. Since our jewelry is sterling silver you can also try to get it fixed at a local jewelry repair store.

To have your jewelry repaired by Sikara, please send it to our repair department in Texas. Kindly follow this procedure.

Download and fill in the Online Repair form. Send the printed form and the jewelry to be repaired via FedEx or UPS to this address:

Sikara & Co.
Attn: Repairs Department
706 Rio Grande
Austin, TX 78701

Please note that if your Sikara piece cannot be repaired and has been discontinued from the Sikara Line, we will offer a replacement piece from our current line of similar value.

  • Repairs may take up 10 to 15 weeks from the day of receipt at the Sikara Repair Office, as we try to send the item abroad to our talented craftsmen for repair. We appreciate your patience.

If you currently have a Sikara Repair open with us and want to know its status, please email customercare@sikarajewelry.com.

   

Q: Do you make custom pieces?

A: Requests for custom pieces will be considered on a case-by-case basis. Please address queries to sales@sikarajewelry.com.

   

Q: I lost a beloved piece. Can it be replaced?

A: Please write to us at customercare@sikarajewelry.com with details, and we will tell you how we can help you replace your lost piece

   

Q: I own a shop and want to sell Sikara jewelry. How do I go about it?

Please send your query to wholesale@sikarajewelry.com, and we will contact you with details as quickly as possible.

 

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